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Our Help Desk Analysts are here to serve you 24 hours per day, 7 days per week, 365 days per year. Extensively trained in the technology and providing service with a smile, look to our Retention Desk Analysts as your Success Coach to guide you through your technical challenges for your online course.

Please complete the form below and click on SUBMIT. Within moments of submitting your request a Help Desk Analyst will begin the process of finding the solution to ensure your online success.

(*)indicates required fields  
 * First Name:   
 * Last Name:   
 * Email Address:   
The Platform where your course is hosted on has been selected for you.  WebCT
* Type the official title of the course you are enrolled in.
 
* Login Information:
Type the userid & password you use to login to your course.
I do not have my login information
My login information is included below
Userid: 
password: 
* Subject:
Type a subject that relates to your problem e.g., "Unable to Login."
 
Case Number:
If this is an existing call, please enter the case number found in your confirmation email
 
* Problem Description:
Type a detailed and accurate description of the problem  you are experiencing. Please report any error message(s) you encounter e.g., "I receive an error message stating that there is no  firstclass server with that name on the network [1040] when I attempt to login."  
 
 
   

If you submit the form above, there is no need to call.
For Technical Support you may call University Helpdesk: 817-531-4428